Shipping & Delivery Policy

At Ruwad Al-Hayah for Educational Services, we are committed to ensuring that all educational materials and printed products are delivered in a reliable, timely, and secure manner. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

Order Processing

All orders are processed after confirmation of order details and, where applicable, payment approval or institutional agreement.

  • Individual orders are processed within standard business hours.
  • Institutional and bulk orders may require additional processing time due to verification, customization, or quotation approval.
  • Orders are not processed on official public holidays.

Delivery Areas

We currently provide delivery services within Qatar. For regional or international delivery requests, please contact our business team for availability and arrangements.

Delivery Timeframes

Delivery timelines may vary depending on the order type and availability:

  • In-stock educational books: Typically delivered within 3–7 business days.
  • Bulk or institutional orders: Delivery timelines will be communicated during quotation or order confirmation.
  • Printed or customized materials: Production and delivery schedules will be agreed upon before order confirmation.

Shipping Fees

Shipping fees, if applicable, are calculated based on order size, weight, and delivery location.

  • Shipping costs for individual orders will be displayed at checkout.
  • Institutional orders may have customized delivery arrangements included in the quotation.

Order Tracking & Delivery Confirmation

Once your order is dispatched, delivery confirmation or tracking details may be shared where applicable. Our team may contact you to coordinate delivery for institutional or bulk shipments.

Receiving Your Order

Please ensure that someone is available to receive the delivery at the provided address.

  • Delivered items should be inspected upon receipt.
  • Any visible damage or discrepancies should be reported within 48 hours of delivery.

Delays & Exceptions

While we strive to meet all delivery timelines, delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Custom production requirements
  • Incorrect or incomplete delivery information

In such cases, our team will communicate updates as soon as possible.

Failed or Returned Deliveries

If a delivery attempt is unsuccessful due to incorrect address details or unavailability of the recipient, additional delivery charges may apply.

Contact Information

For questions regarding shipping and delivery, please contact us at:

Email: [email protected]
Phone: +974 3315 9334

Policy Updates

Ruwad Al-Hayah for Educational Services reserves the right to update this Shipping & Delivery Policy at any time. Any changes will be posted on this page.